Monday thru Friday 9 am – 5 pm EST (Closed December 24 beginnng at noon, December 25, and January 1, 2020)
13700 Prospect Road
Strongsville, OH 44149
(We do not have a showroom and are not open to the public. If you would like to arrange to pick up your order, please call us to arrange an appointment.)
Phone – 1-800-752-0725
Phone – 440-238-1918
Fax – 440-238-2097
Email – email@example.com
WHO ARE WE?
Woodpeckers was established in September of 1988. Our focus has always been woodworking tools. Up until 2004 we focused on demonstrating tools at woodworking shows throughout the U.S. Since 1993 we've been manufacturing router tables and router mounting plates. Starting with little more than a few routers we've grown into a full fledged manufacturer of router lifts, router fences, measuring & layout tools and many useful clamping accessories. We do our own machining, engraving, assembly and packing. We take pride in the fact that our tools are truly made in the U.S.A.
Woodpeckers offers shipping via USPS and UPS Ground or Air. (Because of their size, some packages can only be shipped via UPS). Shipping rates are simple. we charge current UPS/USPS rates. No additional handling charge. International customers will be responsible for any additional customs, duties, or taxes charged through customs.
Although we make every effort to ensure the shipping cost illustrated by our web site is accurate, sometimes it is not. We reserve the right to make corrections. In addition, splitting up orders into multiple shipments will generally result in increased shipping charges.
Shipments to Canada: Customers will be responsible for any additional customs, duties, or taxes charged through customs. Although Postal Delivery is an option, delivery times cannot be assured and are often substantially longer than quoted. We do not guarantee Canadian deliveries and cannot be responsible for items shipping to a non-U.S. address.
Please note: Incra products ship directly from the manufacturer. Please allow an extra 2 weeks for delivery once the order is processed.
One Time Tool or Pre sale orders will be held until all items are in stock. If you would like available items shipped separately, please let us know in the comments section. Your account will not be charged until items are shipped (does not apply to Paypal).
Returns for a full refund are honored within 30 days of purchase. Merchandise must be in original packaging as well as any additional packaging necessary to protect from shipping damage. All shipping costs are the responsibility of customer. No returns on videos, books or cutting tools. Returns after 30 days but less than 90 days will incur a 15% restocking charge. No returns after 90 days.
SHOPPING ON OUR SITE
You can shop worry-free 24 hours a day on our web site. We do not collect personal information when you visit our site unless you place an order. When you place an order, we will ask you for the following personal information: your name, e-mail address, mailing address, phone number, and your credit card number and its expiration date. This information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard to ensure your privacy. We may use your personal information to contact you for account purposes. We do not share, sell, rent or barter any personal information to any third party.
DOES WOODPECKERS TAKE PRODUCT SUGGESTIONS?
Yes. If you have an idea of a tool you've always wanted but can't find, let us know. It might be something we're already working on or would consider adding to our development schedule.
Does Woodpeckers Pay Royalties? Depends. At the very least you'd get one of the tools for no charge or in some cases you'll get a check for a certain percentage of sales for a limited amount of time.
How much depends on how much of the development cost you've already covered before bringing the idea to us. Anyone who had prototypes made thru the
numerous iterations it usually takes to perfect an idea, knows that can easily cost many thousands of dollars. (By the way, it doesn't cost us any less. In fact if we have to shut down production to run prototypes, it can cost quite a bit more than what a dedicated prototype shop charges).
Another factor is whether you have an issued patent with solid, enforceable claims. This takes time and money. The reality is that it isn't difficult to get a patent. However it's difficult to get one with useful claims.
If you don't have a patent, we're still interested. As long as an active patent doesn't exist we might still want to develop the idea because it is something we think enough people would like to cover the risk and cost.
How To Submit Ideas
Send us a brief description, sketch or picture. We'll give you an honest answer as quick as we can as to whether it's something we can help with. Keep in mind that we have a number of people that do nothing but develop woodworking tool ideas so there's always a chance we're working on something similar. If that's the case, we'll tell you right up front. Email your ideas to firstname.lastname@example.org.