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Thank you for choosing Woodpeckers for your woodworking needs. You can reach us by phone during the following office hours:

Monday thru Friday 9 am – 5 pm EST

Woodpeckers, Inc.
13700 Prospect Road
Strongsville, OH 44149

(We do not have a showroom and are not open to the public. If you would like to arrange to pick up your order, please call us to arrange an appointment.)

phone – 1-800-752-0725
phone – 440-238-1918
fax – 440-238-2097
email – mailroom@woodpeck.com

WHO'S WOODPECKERS…
Woodpeckers was established in September of 1988. Our focus has always been woodworking tools. Up until 2004 we focused on demonstrating tools at woodworking shows throughout the U.S. Since 1993 we've been manufacturing router tables and router mounting plates. Starting with little more than a few routers we've grown into a full fledge manufacturer of router lifts, router fences, measuring & layout tools and many useful clamping accessories. We do our own machining, engraving, assembly and packing. We take pride in the fact that our tools are truly made in the U.S.A.

SHIPPING POLICY
Woodpeckers offers shipping via UPS Ground or Air as well as Parcel Post.  (Because of their size, some packages can only be shipped via UPS).  Shipping rates are simple, we charge current UPS/USPS rates.  No additional handling charge.  Canadian customers will be responsible for any additional customs, duties or taxes charged through customs.

Although we make every effort to ensure the shipping cost illustrated by our web site is accurate, sometimes it isn't.  We reserve the right to make corrections, and of course we'll notify you of any changes before we process your order.

Shipments to Canada: Customers will be responsible for any additional customs, duties or taxes charged through customs. We recommend using UPS for Canadian shipments. Although Postal Delivery is an option, delivery times can not be assured and are often substantially longer than quoted. We do not guarantee Canadian deliveries and cannot be responsible sponsible for items shipping to a non-U.S. address.

Please note: Incra products ship directly from the manufacturer. Please allow an extra 2-4 weeks for delivery. All Free Shipping offers are valid for orders shipped inside Continental United States only.

One Time Tool or Pre sale orders will be held until all items are in stock. If you would like available items shipped separately, please let us know in the comments section. Your account will not be charged until items are shipped (does not apply to Paypal).

RETURN POLICY
Returns for a full refund are honored within 30 days of purchase. Merchandise must be in original packaging as well as any additional packaging necessary to protect from shipping damage. All shipping costs are the responsibility of customer. No returns on videos, books or cutting tools. Returns after 30 days but less than 90 days will incur a 15% restocking charge. No returns after 90 days.

SHOPPING ON OUR SITE
You can shop worry-free 24 hours a day on our web site. We do not collect personal information when you visit our site unless you place an order. When you place an order, we will ask you for the following personal information: your name, e-mail address, mailing address, phone number, and your credit card number and its expiration date. This information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard to ensure your privacy. We may use your personal information to contact you for account purposes. We do not share, sell, rent or barter any personal information to any third party.